Overall card rating

2.5
357 Reviews
from Intuit Credit Karma members

Most helpful positive review

Apr 04, 2022
Great for balance transfers
Credit Karma Member

If you’re trying to pay off credit card debt, then this card is the best card for you. If you want a rewards card, do NOT get this card. Not only is the intro balance transfer offer for 21 months, each month, you get another 0% balance transfer offer for 10 months on any available balance you have. I have 4 cards with balances, and I have been able to slice the balances in half just by transferring exactly what I can pay off comfortably in 10 months each time. There are absolutely no other benefits outside of the balance transfer offers.

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Most helpful negative review

Jan 25, 2023
Absolute waste of time and credit hit
Credit Karma Member

I have a 779 credit score with 8% usage and they gave me a $500 credit limit. I have 4 or 5 cards with 10k limits. I was just going to do a balance transfer short term but this is a joke. Credit Karma should be ashamed for using this company.

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Member ratings

Application process
Customer service

All member reviews (357)

70
31
24
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205

Nov 30, 2023
Don’t even bother applying
Credit Karma Member

Applied and was instantly approved for 3000 line. Told me I can call in a few days and have it increased. Called back, got subpar and hard to understand customer service rep, requested a limit increase to be told its been denied and staying at 3k limit. Income level is in the 6 digit with little debt so it makes very little sense. Supervisor who was even harder to understand was unprofessional and didn’t clarify anything. I would NOT bothering applying for this card. It’s suppose to be a balance transfer card what a joke.

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Nov 30, 2023
What a JOKE!
Credit Karma Member

3K credit limit, not worth my time to manage…waisted a credit enquiry. I should have listened to previous reviews. Simply worthless!

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Nov 29, 2023
All around good
Credit Karma Member

So far nothing bad. Bad reviews are from those who just don't get it. Applied on line, got a decent credit limit, and did my balance transfer at the same time. Their website is easy to navigate and keeps me informed. Remember that every action takes 10-14 working days to go through. 5-10 days to receive card.

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Nov 29, 2023
Don't do it
Credit Karma Member

Don't do it

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Nov 24, 2023
Terrible customer service and security policy
Credit Karma Member

I got approved for this card, intending to use the 0% promotional APR and take advantage of Black Friday sales for large purchases as I'm moving to a new home. When I got approved, the Citi site provided the option for a temporary card number to utilize until the card comes in the mail. However even though I selected the option, it never provided me with the card number. I called customer support and they said there is no possible way for them to give me a temporary card number due to security policies. So it wasn't the end of the world because it was still over a week until today, November 24th which was the expected delivery date. Today I did receive a piece of mail from Citi, however it was just a cardmember agreement and didn't even have the credit card inside. So I called customer support again, and they decided that there must have been a mistake with the card not being in the envelope and decided to do a security closure of that card and issue me a new card. Once again they said they could not provide me with a temporary card number until I get the physical card so that I can enter the CVV to activate my account. I asked if there was any way that they can override that limitation due to the circumstances, and was told no. I told them I will be calling back when the card arrives because now I'm going to have to make purchases with a different one, and use the balance transfer offer to obtain the promotional 0%, and ask them to waive the 3% transfer fee due to their mistake of not shipping me the card. I'll update the review to let you know if they resolve the issue, or if their customer service fails me again.

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Nov 24, 2023
Gave Me $500 Limit
Credit Karma Member

Gave me $500 limit with 760 credit score. I won't be able to use this card to make the purchase that I needed. Don't apply for this card. Credit Karma should warn about cards with a low limit.

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Nov 23, 2023
Waste of time
Credit Karma Member

I have a credit score 821 and got denied . Waste of time . They just want your personal information for marketing promotional

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Nov 21, 2023
L.D
Credit Karma Member

Denied, with a hit to my credit, but was predicted to have an excellent chance of approval mid 700 credit limit. 15% credit usage.

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Nov 16, 2023
Don’t do it!
Credit Karma Member

Sad when credit karma tells you that you have good approval odds. Trying to help my credit by consolidating what I do have to make a lower payment monthly. Being a single mother things are a little hard at times. All this did was give me a hit to lower my credit even more. So much for the help. Got denied almost immediately after submitting.

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Nov 14, 2023
Just like everyone saying...
Credit Karma Member

I had credit scores between 725 and 750. Very good chances per Credit Karma and even received pre-approval from Citi Bank a few months ago BUT when I applied online I was immediately turned down for credit card. Applier beware... My guess is something changed with Citi Bank. Maybe they have overextended loans. It SUCKS that my credit just took a hit with the hard inquiry.

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